Return Policy

We offers a 7 days free return and refund policy for all items that sold (except on sales items). However, we do have some requirements for processing a free return and refund.

Please make sure it complies with our policy below before making request for a return/exchange/refund.

** All refund are made in store voucher/credit to be used for next order and it will be valid in a year period.

Customers need to inform us the return within 7 days from the date of received. Please email us at : sales@silkytrend.com

Returnable Section (We bear postage)

  • Damaged items
  • Stained items
  • Wrong measurements (Differ 5cm and above)
  • Wrong items or colors received
  • Defect items

Non-Returnable Section (Buyer bear postage if wish to return)

  • Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.
  • Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)
  • Transparent slightly or bad odor.
  • Size measurement differs about 1-3cm only.
  • Sales items are not allowed to return or exchange for any reason except damaged items.
  • Not satisfied with the items bought for any reason.

** Silkytrend.com reserved the rights to change or alter the policy for any reason at any time without notice.